Frequently Asked Questions
Get answers to common questions about our healthcare services for international professionals, students, and travelers in South America
This information is for general educational purposes. For an accurate assessment schedule a consultation with one of our licensed doctors.
Getting Started
How do I book an appointment with CareThere?
You can contact us through our booking page or WhatsApp chat. We offer same-day appointments and flexible scheduling to accommodate your needs. Our team will help coordinate your appointment with one of our licensed physicians.
What languages do you speak?
Our medical team is fluent in English, Spanish, and Portuguese. We understand the importance of clear communication in healthcare and ensure you can express your concerns in your preferred language.
Where are you located?
We currently provide in-person consultations in Buenos Aires and telemedicine services nationwide across both Argentina and Brazil.
How can I know if CareThere doctors are licensed to practice medicine?
All CareThere professionals are fully licensed and accredited to practice medicine in Argentina, and some also hold active medical licenses in Brazil. If you'd like to verify, you can request their professional registration number — the national license number in Argentina or the CRM number in Brazil — both of which can be publicly checked through each country's official medical board.
Argentina provider search:
https://www.argentina.gob.ar/salud/buscador-nacional-de-profesionales-de-la-salud
Brazil provider search:
https://portal.cfm.org.br/busca-medicos
Medical Services
What services does CareThere offer?
Trilingual telehealth and in-home consultations with a concierge approach. CareThere offers personalized medical care for foreigners in Brazil and Argentina.
What types of medical conditions do you treat?
We provide comprehensive care, including chronic disease management, preventive medicine, mental health support, travel health, women's health, and general medical consultations. For a full list, visit our What We Treat page.
Can I get prescriptions or medication refills through CareThere?
Yes, we can prescribe medications or provide refills during consultations, following an appropriate medical assessment.
Do you offer telemedicine consultations?
Yes, we offer secure telemedicine consultations for many conditions. This is particularly useful for follow-up appointments, medication management, and non-urgent medical concerns.
Can you provide medical documentation for work or travel?
Yes, we can provide various medical documents including fitness certificates (apto físico), health clearances for employment, and medical reports for travel or visa requirements.
Do you provide emergency care?
CareThere is focused on non-emergency medical care. If you are experiencing a medical emergency, please contact local emergency services immediately: Argentina: Call 107 (SAME – Sistema de Atención Médica de Emergencias). Brazil: Call 192 (SAMU – Serviço de Atendimento Móvel de Urgência).
What if I need a consultation with a specialist?
We offer referrals to trusted local specialists if you need further medical evaluation or treatment that falls outside of our general care services.
How does the blood test process work with CareThere?
We provide the lab order and offer different options based on your preference. Through our trusted partner Salud y Vos, you can schedule a home blood draw and receive your results directly. Alternatively, we can recommend trusted clinics in the city where you can complete your tests. Once results are received, our physicians prepare a personalized report with recommendations tailored to your health needs.
Do you provide vaccine documentation?
Yes, we can issue vaccine notes during consultations if required.
Can I get a medical clearance for physical activities (aptos físicos)?
Yes. We issue aptos físicos during in-home and office consultations. These medical clearances cover general exercise, gym memberships, marathons, and other sporting events.
Can you prescribe weight-loss medications like Ozempic or Wegovy?
GLP-1 medications such as semaglutide (Ozempic®, Wegovy®), tirzepatide (Mounjaro®), and liraglutide (Saxenda®) may be prescribed after a complete medical evaluation. In Brazil, the main options available are Ozempic®, Wegovy®, Mounjaro®, and Saxenda®, which can be prescribed and purchased only with a doctor's prescription. In Argentina, Ozempic® and semaglutide oral (Rybelsus®) are available through pharmacies, also requiring an official medical prescription following an in-person or telehealth consultation. Availability may vary depending on local pharmacy stock and national regulations, and all treatments must be started under medical supervision.
Can you prescribe anxiety or depression medications?
Yes. Most commonly used medications — such as Lexapro (escitalopram), Zoloft (sertraline), and Prozac (fluoxetine) — are available in both Argentina and Brazil. However, these medications are prescription-only and can be provided only after a medical consultation with a licensed doctor who evaluates your symptoms and determines the appropriate treatment.
Can I get my foreign prescription refilled locally?
Yes. During your online visit, a licensed doctor will review your current medication and issue a valid local prescription if appropriate.
Can I get antibiotics or other medications online?
If clinically indicated, yes. The doctor must first evaluate your symptoms during the consultation. Controlled or restricted medications follow national regulations and always require an official prescription.
How long does it take to receive my prescription?
Usually within minutes after your consultation. Prescriptions are sent by email or WhatsApp in official format, ready for use at local pharmacies.
Can I use my foreign prescription locally?
Foreign prescriptions are not automatically valid, but your CareThere doctor can review your current treatment and issue a local prescription when appropriate.
Can I get antibiotics online in Brazil or Argentina?
In both Brazil and Argentina, antibiotics are strictly prescription-only medications. Pharmacies are not allowed to sell or deliver antibiotics without a valid prescription from a licensed doctor. This rule applies whether you're buying in person or ordering through an app, delivery service, or online platform.
Can I buy medication without a prescription in Argentina or Brazil?
No. Most medications require a valid medical prescription in both Argentina and Brazil, and pharmacies are legally required to verify it before dispensing. To see the complete list of medications that require a prescription, visit our Medications Requiring Prescription page.
For Travelers & Expats
I'm traveling to South America. What should I know about healthcare?
We recommend scheduling a pre-travel consultation to discuss vaccinations, travel health precautions, and local healthcare systems. We can also provide ongoing support during your stay and help with any health concerns that arise.
Is guidance on the health system and insurance included in the consultation?
Yes, during your consultation, we can explain the healthcare system in Argentina and Brazil and recommend the best insurance options tailored to your needs, at no extra cost.
What types of consultations are available?
We offer both telehealth consultations via video call for patients across all of Argentina and Brazil, and in-home visits within Buenos Aires and surrounding areas.
Can you help with health insurance claims?
Yes, we can provide the necessary medical documentation and reports to support your insurance claims.
Do you provide 24/7 support?
While we are not a 24/7 emergency service, our team strives to offer extended-hour support for non-urgent medical needs. Appointment requests and messages are reviewed throughout the day, including evenings and weekends, so you'll usually receive a quick response even outside regular business hours. For urgent or life-threatening situations, please go directly to your nearest hospital or call local emergency services (107 in Argentina, 192 in Brazil).
Is healthcare free in Argentina?
Argentina has a dual healthcare system. Emergency care remains free for everyone. For permanent residents, all medical services are free. Since May 2025 (Decree 366/2025), foreign visitors must present health insurance or make prior payment for non-urgent consultations and treatments in public hospitals. Most expats and travelers prefer private healthcare, which offers faster service, English-speaking doctors, and better facilities. CareThere works within the private system to provide quality, accessible care with transparent pricing for international patients.
Costs & Payment
How much do your services cost?
Our fees vary depending on the type of consultation and location. Here's a general guide: • Telemedicine appointments: starting at USD 40 • In-home consultations (Buenos Aires): starting at USD 60 • Prescription renewals or medical letters: starting at USD 15 (for returning patients). Prices may vary slightly by city and providers. If it's your first time requesting a prescription, you'll need to book a consultation so the doctor can review your case. We always confirm the exact cost before your appointment. If you have international insurance, we can provide a detailed receipt for reimbursement, and some of our doctors also accept Blue Cross Blue Shield Global Solutions (GeoBlue) directly. View complete pricing details.
What payment methods do you accept?
We accept various payment methods including credit cards, bank transfers, and direct insurance billing when applicable. We'll work with you to find the most convenient payment option.
Do you accept insurance?
Some of our doctors are also part of international insurance networks, including Blue Cross Blue Shield GeoBlue Global Solutions Network. Dr. Pietra Stanicki is a credentialed GeoBlue provider. If you have a different insurance provider, we will issue a reimbursement note that you can submit directly to your insurer.
Corporate & University Programs
Do you offer corporate health programs?
Yes, we're developing comprehensive corporate health programs for companies with employees working in South America. These include health assessments, ongoing care coordination, and support services tailored to your organization's needs.
What about university partnerships?
We work with universities to provide healthcare support for international students and study abroad programs. Our services include pre-departure health planning, ongoing care during studies, and coordination with campus health services.
How can my organization partner with CareThere?
Contact us to discuss partnership opportunities. We can develop customized health programs for organizations of all sizes, from small startups to large multinational companies and educational institutions.
Working with CareThere
Are you a healthcare professional interested in joining our team?
We're always looking for healthcare professionals to join our team — including doctors, nutritionists, physical therapists, kinesiologists, and psychologists. If you're interested in working with CareThere, please email us for more information: carethere.health@gmail.com.
Still have questions?
Didn't find the answer you were looking for? Our team is here to help. Reach out, and we'll get back to you as soon as possible.